התחבר

help

[vc_row][vc_column][vc_custom_heading text=”Help questions and answers” font_container=”tag:h2|text_align:center” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_column_text]

We have gathered here more or less all the information that can only be requested. If something is still unclear, everything is fine! We are always available to answer any question.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row][vc_row][vc_column][vc_separator style=”double”][/vc_column][/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=”1/3″][vc_text_separator title=”website registration” border_width=”5″ element=”h3″][vc_toggle title=”What is ‘registration to the site’?” el_id=”1440022313331-bf32f53b-b5f3″]

In order to make a purchase on the site, you must register for it in a short and easy process (promise).[Link]
Here is a guide for getting involved, step by step, by the way.

[/vc_toggle][vc_toggle title=”Is it possible to buy without registering on the site?”]Ummm … we just answered the previous answer :)[/vc_toggle][vc_toggle title=”Is it possible to register from anywhere in the world?”]of course![/vc_toggle][vc_toggle title=”I’m in favor of anonymity. Why register?”]So that the products and bits you bought will be registered in your name, and also so that we can give you maximum service.[/vc_toggle][vc_toggle title=”Okay I signed up. Where is my login information for the site written?”]Upon completion of the registration to the site [link] we will immediately send an email with your username.[/vc_toggle][vc_toggle title=”I have not received such an email!”]There is a small situation that he ‘fell’ into spam. You should check there. Did not find? We are here at your service, always. By phone and email. [Contact link][/vc_toggle][vc_toggle title=”H E L P! I’m trying to connect without success!”]We are here at your service, always. By phone and email. [Contact link][/vc_toggle][vc_toggle title=”After I paid you money, can I get it back?”]You can easily get a refund for packages that were not used at all, but unfortunately it is not possible to get a refund for items purchased without a package. And if so, then from our experience? Items purchased from Elementric, always come in handy at some point …[/vc_toggle][vc_toggle title=”Say, what are your terms of use?”]Here they are in front of you, please. [Link][/vc_toggle][vc_toggle title=”And with a hand on heart, what is the site’s privacy policy?”]

Very, very strict. Can be seen here. [Link]

[/vc_toggle][/vc_column_inner][vc_column_inner width=”1/3″][vc_text_separator title=”Purchase and download” border_width=”5″ element=”h3″][vc_toggle title=”How do you get paid?” el_id=”1440022314974-8bdb0490-7c5a”]With a credit card, it is also possible by bank transfer in coordination with us.[/vc_toggle][vc_toggle title=”Is your payment secure?” el_id=”1447611813828-eac9e177-abb9″]Yes, and at the highest level. If there are any concerns, it can be purchased by email or by phone.[/vc_toggle][vc_toggle title=”Is it possible to pay in dollars, rubles or checks?” el_id=”1440022314401-aca2bb64-0c76″]

Payment by credit card and in Israeli currency.

[/vc_toggle][vc_toggle title=”But I’m abroad!”]

For health, first of all. Second, you can buy from us even if your account is run in dollars.

[/vc_toggle][vc_toggle title=”I just bought a product, when can I download it, the fastest?” el_id=”1442854106116-3ffc6906-d62e”]

From the moment of purchase, and of course depends on the speed of your internet 🙂

[/vc_toggle][vc_toggle title=”I manage to buy now and download the file in another week”]

Upon payment, the downloadable file will be opened for the next 24 hours. If you want to download it again later, you can contact our customer service [link] and promise to try to help.

[/vc_toggle][vc_toggle title=”Listen. I bought a product and deleted it from my computer. Can I get a refund?” el_id=”1444217987735-8c2e070f-4903″]

You can get a refund if no download of the file has been made from the site.

[/vc_toggle][vc_toggle title=”Am I and another person allowed to share the fee and buy together?”]

The purchase is personal and for one person, both according to Halacha and Torah Yisrael, and in contrast according to international law. It is strictly forbidden to pass the file on.

[/vc_toggle][vc_toggle title=”And that I will buy and sell to another person?”]

The payment gives the payer the right to use the file only for himself, both according to Halacha and Torah Yisrael, and to differentiate according to international law.

[/vc_toggle][vc_toggle title=”I bought a product and did not download it, can I regret it and get my money back?”]

You can cancel the purchase and get the full payment back. Contact us by phone or email. [Contact link]

[/vc_toggle][vc_toggle title=”I finally chose the element I want and also paid. How to download?”]Mazel Tov! We wish you maximum enjoyment from the purchase! The file is available for download in my account> Downloads

Or here [link]

[/vc_toggle][vc_toggle title=”Last question to finish … sorry I dug. In what file format on the site?”]

It’s OK! finished! We have patience, and we are happy to answer any question 🙂
Most files will be downloaded as an image or PDF, a minority will be compressed as a RAR file. You can download free rescue software from here [link]

[/vc_toggle][vc_toggle title=”Actually … one more question and that’s … is the site updated?” el_id=”1472469143843-7cba2d91-58f5″]

Obviously yes, all the time. Worth coming to visit each season and enjoy the new surprises.

[/vc_toggle][/vc_column_inner][vc_column_inner width=”1/3″][vc_text_separator title=”Packages and bits” border_width=”5″ element=”h3″][vc_toggle title=”I saw a product I want. How much does it cost?” el_id=”1440022314104-b1da2b5f-cdc0″]Under each product is listed a price in NIS and also in bits.[/vc_toggle][vc_toggle title=”What is payment in bits?” el_id=”1440022315235-dc9f6661-c060″]Dedicated “credits” for purchase on the Elementric website.[/vc_toggle][vc_toggle title=”Which is cheaper, to pay in NIS or in bits?” el_id=”1444220763001-633f02fc-4b96″]Usually in bits, since they are sold in large and discounted packages. [Link to purchase packages][/vc_toggle][vc_toggle title=”I currently want to buy one single product, must buy bits?” el_id=”1444220921091-12c221fe-144d”]the opposite; With a one-time purchase of a single product, it pays to buy in NIS.[/vc_toggle][vc_toggle title=”Okay I decided! I want to buy several products together, what do I do?” el_id=”1444221060180-20a0f917-5adb”]First of all – a great decision! Second, now you have to decide which package of credits (‘bits’) is most worthwhile for you.[/vc_toggle][vc_toggle title=”help me. Which package of bits is most affordable for me?” el_id=”1444234056109-b33c84d3-f5f9″]dependent.

For beginners we recommend buying the modest bit package, and for experienced consumers – go for the larger package. For the really serious guns it’s best to go for the pampering 100-bit package, and pay the least per element. [Link]

[/vc_toggle][vc_toggle title=”Where can I choose and buy a package of bits?” el_id=”1444646412318-3e12bc86-b6a7″]Here. [Link][/vc_toggle][vc_toggle title=”I bought a pack of bits, where is it listed for me?”]Upon purchasing the package we immediately send a confirmation email.[/vc_toggle][vc_toggle title=”I hardly used the bits I bought, for how long is what is left valid?”]Your bit package can be used for about a year from the date of purchase.[/vc_toggle][vc_toggle title=”moment. And if a year and a half has passed, can I still use my bits?”]Yes, if a new package of bits is purchased.[/vc_toggle][vc_toggle title=”I bought a pack of bits and forgot about it and did not use it at all. Can I get a credit?”]If a package is purchased from us that has not been used at all, you can get the full payment back. We are here at your service, always. By phone and email. [Contact link][/vc_toggle][vc_toggle title=”really???”]Yes.[/vc_toggle][vc_toggle title=”It’s beautiful!”]

Thank you:)

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